What kind of personal information do we collect?
When you book a holiday with us, you will be required to provide us with certain information, including your name, address, e-mail address and phone number and payment information. If you fill in a booking form but don’t actually complete the booking, you will still be providing us with this information.
If you get in touch with our customer service team, whether by phone, e-mail or otherwise, you will be asked to provide us with information. This is likely to include your name, address, e-mail address and phone number.
There are also other instances when you’ll provide us with information, for example if you register to use our website, enter one of our competitions or complete a survey.
Personal Information you give to us about others
If you are travelling with others or booking a holiday for someone else, you will need to give us personal information about them when making the booking, for example their name and age. It is your responsibility to ensure that anyone who you have provided personal information about is aware that you have done so and accept how we use and process their information.
Personal Information we collect automatically
When you visit our Website, even if you don’t make a booking, we will automatically collect certain information such as your IP address, the date and time you accessed the Website, the hardware, software or internet browser you use and information about your visit, including pages you viewed and interaction information.
If you are using a mobile device, we may collect data that identifies your mobile device, location details and any specific settings.
Personal Information that we receive from others
We may also receive information about you from other sources, such as business partners, affiliates and other independent third parties such as search engines or social media sites. We may combine this data with other information provided by you. We work closely with these parties and we will notify you when we receive information about you from them and the purposes for which we intend to use that information.
What do we do with your personal data?
Once we have collected the information about you, it will be used for varying purposes. Your personal data could be used in the following ways:
: Put simply, we will use your personal data to provide to you the services that we sell, which may include flights, hotels, transport, insurance and other ancillary products. We need certain information about you, so we can fulfil our obligations contained in the contract that you enter into with us when you make a booking.
• User Registration:
The information that you provide when you register on our website allows us to provide you with services including the ability to make your bookings and to special offers.
• To communicate with you in relation to your holiday
: We may get in touch with you using the contact information you have previously shared with us to communicate with you in relation to your holiday and to provide you with information relevant to your holiday. For example, helpful information about the destination to which you are travelling, security alerts, administrative messages about your holiday and emails regarding your holiday.
• Customer Services:
You are free to contact us about our services at any time, whether this is a general query, a question about your booking or to report a problem on our website. This can be done through email or telephone. We will use the information that you have provided to help us answer any questions and respond to your query (along with any future queries that you may have). If you contact us by telephone, your call may be recorded for quality control and training purposes. Recordings are kept for a limited amount of time and automatically deleted, unless we have a legitimate interest to keep such recording for a longer period.
We may use the data you provide us with to enable us to show you the products and services we think you will like on our website and communicate these with you, such as the recommended deals and special offers we put to you.
Where you place an booking with us and you have not opted out (or in any other case, if you have opted in), we may contact you with information about other goods and services that we offer that are similar to those that you have already purchased or enquired about and we think may interest you based on your personal information.
• Corporate transaction
: We may use your data in connection with a corporate transaction such as the sale of a subsidiary or a division, merger, consolidation or asset sale.
• Promotional Activities
: If you participate in our promotions (such as surveys or competitions) we will use the information you provide to administer these activities.
• Improving our services:
Sometimes we may use your data to help us improve the quality and functionality of the services that we offer. This includes troubleshooting, data analysis, testing, research and for statistical and survey purposes, all of which helps us to provide the best service that we can.
We may use your data as part of our efforts to keep our site (and the information you provide to us) safe and secure, such as to help with fraud investigations or data protection regulation.
• Fraudulent Claims:
We may use your personal data in order to detect or defend any claims we believe to be potentially fraudulent.
• Legal and regulatory compliance
When we process your information in one (or more) of these ways, we will be relying on one of the following legal bases:
• Performance of a contract:
We may need to use your information to fulfil our obligations in a contract that you have with us. If you make an online booking on our Website, we will use the information that you provide us with when making the booking to complete and administer the reservations with the relevant third party suppliers.
You will be asked to consent to us providing you with marketing information and if you give us this consent, we will rely on this when contacting you. You may withdraw this consent at anytime by contacting us using the details at the end of this policy.
• Legitimate interests:
We may use your information for our own legitimate interests, so to provide you with the best suitable content on our Website, to improve and promote our services and for certain administrative and legal purposes.
How do we store your data?
Any information that you provide to us in the above ways is stored on our secure servers and all payment transactions are deleted.
Only authorised personnel are permitted to access personal data in the course of their work. Whilst we do our best to protect your personal data, no information transferred over the internet can be guaranteed to be completely secure and you provide your information at your own risk.
We will only retain your information for a reasonable period of time or for so long as either you or legislation permits.
When your credit card details are required as part of the booking process these are automatically deleted when payment has been confirmed. A receipt will be sent to you by email along with the authorisation code which will be processed by Portsonachan Hotel & Lodges.
When do we share your data with third parties?
In certain circumstances we do share the information you provide to us with parties outside of Portsonachan Hotel & Lodges. The third parties who we might share your data with include:
• Referring websites:
If you were referred to our Website via another webpage, we may share some information about you with that referring website so that they can contact you directly about their products and services, this includes Google Analytics.
• Third party service providers:
This includes anyone who provides services or functions on our behalf, including credit card processing, business analytics, advertising and customer service. We use these service providers to process your data on our behalf, this may be to send our marketing material or to collate information that can be analysed to improve our service. They have access to and may collect information only as needed to perform their functions and are not permitted to share or use information for any other purpose.
• Payment Providers and other financial institutions
: If you request a chargeback for your booking, it may be necessary for us to share certain reservation details with the payment service provider and the relevant financial institution so they can handle the chargeback. This may include a copy of your booking confirmation or the IP address that was used to make your reservation.
• Law enforcement authorities:
We will disclose personal data insofar as it is required by law or when we believe it is necessary for the prevention, detection or prosecution of criminal acts, including for fraud, immigration, customs, security or anti-terrorism purposes.
• Business Partners:
We may share your data with our business partners with whom we offer joint products and services, this may include other travel agents, credit brokers and lenders and companies within the Portsonachan Hotel & Lodges Group and advertising networks. We do this in order to maximise the services that we provide to you and so they may contact you directly about their products and services that may interest you.
Please note that whilst we employ strict procedures and security features to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage, we do not control the privacy practices of these third parties and we would encourage you to review their own privacy policies where appropriate.
What rights do you have in relation to your personal data?
You have the following rights in relation to the personal data that we hold about you:
• You may request a copy of the information we are keeping about you by submitting a Data Subject Access Request to us at the below address
• You may ask that we correct any inaccuracies in the data, ask us to transfer it to another party or transfer it to another party yourself.
• You can ask us not to process your personal data for marketing purposes at any time by sending a request to the below address or clicking ‘unsubscribe’ on any of the emails that we send to you. We will inform you (before collecting your data) if we intend to use your data for marketing purposes or if we intend to disclose your information to any third party for such purposes and you will have to opt-in by checking a box in order for us to do this.
• You have the right to request that we delete all personal data that we hold about you. If there is no other reason beside you providing your consent for us to hold your data, we will delete it upon receiving your request.
If you would like to exercise any of your above rights please contact us at firstname.lastname@example.org
, writing ‘Request regarding personal information’ in the subject line. We will handle any requests we receive in accordance with UK Data Protection Legislation.
What about data that is collected through a mobile device?
How do we treat personal data of children?
You are only allowed to book through our Website if you are over 21 years of age. We only process information about children with the consent of the parents or legal guardians.
Who exactly is responsible for processing personal data that is collected under the policy?
Portsonachan Hotel & Lodges controls the processing of data over its websites – in legal terms, Data Controller for the purposes of UK Data Protection legislation. Data Protection officer makes sure that the business is complying with UK Data Protection legislation.
How can you contact us?
| Post: Should be sent for the attention of the Data Protection Officer to: Portsonachan Hotel & Lodges, South Loch Awe Side, Portsonachan, Dalmally PA33 1BJ, UK